Customer Service Specialist

Customer Service Specialist

LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while providing a high level of assistance to exceed our customers' expectations continuously. If you are customer-service-oriented and love serving people, then this is your opportunity. This is a year-round temporary position with opportunities for full-time and future advancement.

Duties and responsibilities include:

• Providing legendary customer service to passengers or potential passengers
• Professionally answering incoming calls and assisting passengers with the scheduling of trip requests
• Providing friendly service and maintaining positive relationships with all internal and external customers
• Greeting and handling customers in a polite and friendly manner
• Resolving passenger issues
• Delivering route schedules to organizations as requested
• Assisting passengers with fare-related inquiries
• Handling cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balancing a drawer at the end of the shift
• Completing required forms and reports
• May perform other job duties as assigned

Education, experience, and licensing requirements:

• Education: High school graduation or GED
• Experience: One (1) year of fast-paced, professional customer service or closely related experience
• Driver's License: Possession of a valid driver's license with an acceptable driving record is required

Supplemental information:

• Bilingual preferred
• Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments
• Compassionate and professional when assisting individuals with disabilities
• Clear and effective verbal and written communication skills
• Able to read, follow instructions, and understand procedures, rules, and regulations
• Self-motivated, proactive, and able to work independently
• Highly organized with strong attention to detail
• Excellent interpersonal skills and a willingness to learn and grow
• Proficient with computers and general office equipment

The position's work schedule is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with rotating weekends and some holidays. Emergency response/recovery activities: All county employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location, and work schedule to fit the needs of the county and its citizens.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.