Customer Service Specialist

Customer Service Specialist

TekSystems is currently hiring for a Customer Service Specialist in the Loma Linda, Florida area. Must have any customer service/call center experience or administrative experience is preferred! All of the work the other roles provide lead up to the Customer Service Specialist. This is one of the most important roles on the client communication side for the company. They are talking to the clients, explaining rejections, obtaining authorizations, and reaching out for additional information. If their customers need answers, they provide it to them. They will completely serve as the middle man between the clients and the entities they work with to get the records or data. They will be doing outbound and inbound calls, but not a lot. There is a hard email platform that a lot of that information for their customers comes through, so a lot of them are mainly emailing. 70% emailing, 30% calling. Client reaches out asking for an update, and this Customer Service Specialist reaches out to find out the answers and figure out the records process to get them answers. Whatever they might be missing, this person finds. They are the tether between the customer and the rest of the operation. Call Center background could be the answer in the type of candidate to look for, if they are really strong with emails from attorneys. They need to know that they may not be too nice, and are very demanding clients. Some of the best candidates are knowledgeable and well spoken, and come from a location that has angry customers. They need to know that they are not telling a customer that they are wrong, and understanding they need to find the answer. They could be credit card service, airline service, debt collectors, tire shop service, lots of different options of what they are if they can professionally handle complaints to get resolutions.

Additional Skills & Qualifications

• Understanding of Medical Records or specific records where the data has to be correct
• Computer work
• Invoicing or Billing work
• Communication with other departments in company

Pay and Benefits

The pay range for this position is $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Mary, FL. Application Deadline This position is anticipated to close on Sep 9, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.