Customer Service Representative I - 73005296

Customer Service Representative I

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue's Child Support Program Customer Contact Center in Tallahassee, Florida. This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum requirements include:

• Two years of experience processing information using a computer system
• Two years of experience conducting research and analyzing information to make decisions
• Two years of experience communicating with others to gather information

This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. Applicants that meet the minimum qualifications will be invited to take a Skills Verification Test. Applicants that have scored the highest in the Skills Verification Test will be invited to an interview.

Salary: $38,759.88 - $48,181.08

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information: Phylisa Johnson, (850) 617-8021, Phylisa.Johnson@floridarevenue.com

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.