Customer Service Representative - Remote Eligible

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our nationally remote team. This long-term contract position offers an exciting opportunity to provide outstanding service while supporting customers in a dynamic and fast-paced environment with the possibility of being brought on permanently. If you thrive on creating positive customer experiences and have a background in customer-facing roles and the automotive industry, we encourage you to apply.

Responsibilities:

• Respond to incoming customer inquiries with professionalism and efficiency, ensuring a positive experience.
• Accurately process customer orders and input data into company systems with attention to detail.
• Address customer concerns by providing detailed product and service information and resolving issues promptly.
• Collaborate with internal departments to ensure smooth service delivery and customer satisfaction.
• Maintain organized and accurate records of customer interactions using company tools and software.
• Monitor and prioritize customer needs, managing multiple tasks in a fast-paced setting.
• Proactively identify opportunities to improve customer service processes and workflows.
• Stay informed about industry trends, particularly in the automotive sector, to enhance customer interactions.
• Ensure all communications align with company policies and customer service standards.

Requirements:

• Previous experience in call center customer service or other customer-facing roles.
• Strong attention to detail, particularly in order entry and data management.
• Excellent verbal and written communication skills.
• A background in the automotive industry is highly preferred but not mandatory.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Familiarity with customer service software and tools.
• Problem-solving skills and a proactive approach to addressing customer concerns.
• A commitment to delivering high-quality service and creating positive customer experiences.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.