Customer Service Rep (remote - Eng/spa) - Remote Eligible

Remote Customer Service Representative

An industry-leading food delivery tech company is seeking a Remote Customer Service Representative to join their team. Location: Remote - Anywhere in the USA Contract Duration: 2 months (possible extension) Contract Type: W2 through Staffing Supplier Hours: Must have flexibility to work flexible hours within your time zone (including weekends). Shifts rotate weekly, and candidates should expect to work 40 – 60 hours per week. Pay Rate: $20 - $22/hr MUST be Fluent English and Spanish speaker.

Job Summary

Join a small, high-performing team to launch a new white glove grocery delivery service. This role is focused on Live Operations and is all about ensuring a flawless experience by maintaining a 0% error rate. You'll be the first line of defense, proactively communicating with delivery drivers and troubleshooting issues to provide world-class service.

Key Responsibilities

• Proactively reach out to drivers to set clear expectations and instructions.
• Address ad-hoc issues with empathy and urgency.
• Develop a deep expertise in our new product, systems, and tools.
• Identify trends to improve processes and workflows.

What We're Looking For

2+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery preferred). Fluent in English and Spanish (required). A natural problem-solver who can work independently and find creative solutions. Strong written and verbal communication skills. Above-average tech-savviness, including proficiency with Google Sheets.

Nice to Have

Familiarity with G-Suite, Slack, Atlassian, or Salesforce. Previous experience in the grocery or convenience sector.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.