Computer User Support Specialist

Computer User Support Specialist

ManTech seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force / Space team at Eglin AFB. The Computer User Support Specialist's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
• Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications:

• High School Diploma
• 2+ years direct/related experience
• Active / valid DoD 8570.01-M IAT-II certification
• Demonstrated experience as a full-service IT support team member in a Windows AD environment.
• Experience working within an IT support team, contributing to and collaborating on daily support activities.
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

• Current Top-Secret Clearance with SCI Eligibility
• Willingness to submit to a polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
• Must be able to regularly lift up to 50 lbs

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.