Clinical Business Operations Representative 2

Clinical Business Operations Representative 2

The Department of Otolaryngology is currently seeking a full time Clinical Business Operations Representative 2 to work in Miami, FL.

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Job Functions:

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Education: High school diploma or equivalent
• Experience: Minimum 1 year of relevant experience
• Knowledge, Skills, and Attitudes:
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Department Addendum:

Department Specific Functions:

• This position is for the Hearing Aid Center office, in the Division of Audiology.
• Primary on phones.
• Primary on CC'ed charts and Center emails.
• Primary on the work queue (CRM and order requests).
• May rotate occasionally rotate to the main floor to:
• Open packages.
• Process packages.
• Coordinate pick-ups with Transportation
• Dispense/receive hearing aids for repair.
• Completion of paperwork on hearing aid practice database.
• Take payments for hearing aids/supplies/shipping.
• Serve as back-up when someone is out.
• Other duties as assigned.

Department Specific Qualifications:

• Education: High school diploma or equivalent
• Experience: Minimum 1 year of relevant experience
• Epic EMR experience preferred.
• Knowledge, Skills, and Attitudes:
• Attention to detail.
• Ability to juggle multiple priorities at once.
• Ability to function well on a team.
• Ability to perform well under pressure and high pace.
• Ability to multi-task.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.