Client Service Coordinator

Client Service Coordinator

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

At Miller Electric the Client Service Coordinator works within the Client Service Center under the umbrella of the Service and Branch Operations department. Responsibilities are focused on the daily administrative processing and oversight of clients' requests for maintenance-type projects and services. Client Service Coordinators must strive to meet established internal and external SLAs while delivering exceptional service to clients and project managers. The Client Service Coordinator understands all clients' needs, requirements, and preferences and works diligently to build positive relationships with clients to foster additional business opportunities.

Essential Duties & Responsibilities:

• Build and maintain positive working relationships with clients and their facility managers.
• Use various applications to receive, process, and oversee clients' requests for service.
• Ensure compliance with internal and external SLAs.
• Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
• Compile data for department analysis and development.
• Partnership with all internal markets and offices to debrief on staffing shortages, client satisfaction, and department improvement and business development opportunities.

Qualifications:

• Required: High school diploma, Excellent personal interaction and communication skills, Proficient in multi-tasking, prioritization, and organization. Ability to maintain a high level of trust and confidentiality with sensitive items, Positive attitude and the ability to work with and learn from others, Dedication to delivering quality customer service, Computer skills to include word processing and spreadsheet applications, Excellent attention to detail
• Preferred: Experience working with strict deadlines and high volume, Experience working in a customer service environment, Experience using CRM platforms such as Salesforce and Corrigo

Benefits:

• Medical, Dental, and Prescription Drug Insurance (100% of the premium covered by Miller Electric)
• 401k with company matching
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short & Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• Wellness Program

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.