Claims Customer Service Representative

Job Posting

Training Schedule: 8:30am to 5pm Monday through Friday. Training is fully on-site and will go from 11/12 to 12/9. Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shifts after training and nesting will be assigned based on business needs of the assigned bank. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday.

Responsibilities:

• Handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
• The calls will be pertaining to existing homeowner claims.
• Navigate between multiple systems to find the answer.
• Research through the claim tool to be able to assist the customer and provide accurate information.
• Handle escalated calls as needed.
• Be able to be cool under pressure and handle upset customers.
• Update case notes in the Claim system to ensure everything is documented and updated.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Outbound calls are also often necessary.

Additional Skills & Qualifications MUST HAVE:

• Working cellphone with service (need to dual athenticate)
• At least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)
• Thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice
• Efficient in using a Windows PC computer and navigating their software system (not the most user friendly system)
• Typing: at least 35 WPM
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
• Reliable transportation (check in references)

Pay and Benefits

The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Daytona Beach, FL.

Application Deadline

This position is anticipated to close on Oct 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.