Claims Customer Service Representative

Call Center Loss Drafts Team Position

Class of 15 - Daytona Beach, FL only. No Troy or Solon Training Schedule: 8:30am to 5pm Monday through Friday. Training is fully on-site and will go from 11/12 to 12/9. They will join the Rise Academy/nesting period starting on 12/10 to 1/7. They will be eligible for the hybrid schedule once they have been taking calls for a full 30 days which will be the month of January. They will be eligible for hybrid starting February if they are meeting expectations. Must achieve 95% quality and 85% adherence scores. Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shifts offered for this class are 9:30am to 6pm and 10am to 6:30pm. Monday through Friday. $18 for English candidate. Looking for bilingual reps as well. $19.50 for the bilinguals. The client is looking to add to their Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims. Calls can be as quick as 1 minute all the way up to 45 minutes. A lot of the calls are with clients who are upset that their repair has not been completed or their funds are still being held by Proctor.

Responsibilities

• Handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
• The calls will be pertaining to existing homeowner claims.
• Navigate between multiple systems to find the answer.
• Research through the claim tool to be able to assist the customer and provide accurate information.
• Handle escalated calls as needed.
• Be the liaison between Proctor, the homeowner and the lender.
• Be able to be cool under pressure and handle upset customers.
• Update case notes in the Claim system to ensure everything is documented and updated.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
• Outbound calls are also often necessary.

Skills

Customer service, inbound call, escalation calls, mortgage, contact center, bilingual, Spanish, insurance, call center.

Top Skills

Customer service, inbound call, escalation calls.

Additional Skills & Qualifications Must Have

• Working cellphone with service (need to dual authenticate).
• At least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance).
• Thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice.
• Efficient in using a Windows PC computer and navigating their software system (not the most user friendly system).
• Typing: at least 35 WPM.
• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances).
• Reliable transportation (check in references).

Nice To Have

• Insurance or mortgage experience.
• An experience working with auto claims or any type of claims.
• Someone who has worked for Medicaid/Medicare as they are typically working with those profile callers.

Disqualifications

• Job hopping and no call center experience.
• Poor communication skills.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Daytona Beach, FL.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.