CHILD Support CASE Processing Analyst - 73005056

Child Support Case Processing Analyst

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This position performs customer support and attends court for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum requirements:

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)

Special notes:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position requires routine travel for court attendance.
• Standard workday of 8am – 5pm, Monday through Friday.

Salary: $38,760.36 - $45,004.08 / annually. Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact information: Laura Wilson-Martos, (772) 672-6113, Laura.Wilson-Martos@floridarevenue.com.