Centrex Operator - OPS - 65650178

Centrex Operator - Ops

Salary: $15.00-$16.50 Hourly

This is a professional communications position that will assist the department's call center in distributing information to callers and referring them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office.

Duties and Responsibilities:

• Answering the department's main phone lines
• Identifying the needs of callers
• Communicating available resources and programs or appropriate agencies available to callers
• Referring callers to appropriate resources or agencies
• Communicating callers needs and patterns to the switchboard supervisor when requested
• Tracking calls in the Five9 system
• Handling occasional administrative tasks assigned by the switchboard supervisor or Communications Director
• Assisting with Correspondence Tracking system database entry and assignment emails to Points of Contact

Knowledge, Skills, and Abilities:

• Ability to operate a multi-line phone system.
• Ability to handle multiple calls simultaneously.
• Ability to assist the Communications office when needed.
• Knowledge of Microsoft Office Program.
• Knowledge of various programs and services available to the elderly.
• Ability to handle multiple projects simultaneously.
• Knowledge of strong organizational skills and strong interpersonal skills.
• Ability to handle difficult callers calmly and appropriately.
• Ability to work in a team environment.
• Knowledge of telephone protocol during disaster-related events.

The Benefits of Working for the State of Florida:

• Participation in state group insurance (must meet eligibility requirements*)
• Participation in the Florida Deferred Compensation Plan (457b)
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan)
• Flexible Spending Accounts

Our Organization and Mission:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

Applicant Information:

Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise. If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.