Assistant Supervisor - Medical Operations Support - Hematology/oncology

Mayo Clinic Medical Operations Support Assistant Supervisor

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. We are dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities:

• Supervises daily activities of the office/practice in the absence of or as directed by the Medical Operations Support Supervisor.
• Assists with the review and verification of timekeeping following established policies, PTO approval, interviewing/hiring process, orientation/training of new hires, performance reviews, and other duties as deemed appropriate by office supervisor.
• Serves as a front-line resource to colleagues.
• Coordinates and manages complex clinical, technical and administrative functions.
• Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, and families.
• Manages and coordinates numerous provider calendars to ensure optimal performance and appropriate patient access objectives are consistent with institutional strategies.
• Triages a high volume of patient calls, electronic messages, faxes and received mail with related follow through.
• Acts as a referring physician liaison with the coordination of complex appointments, ancillary testing, and procedures.
• Coordinates departmental/administrative meetings, event planning, national and international travel and processes expenses for providers and guests.
• Creates and/or manages departmental web pages.
• Generates databases/spreadsheets, agendas, minutes, reports and presentations.
• Composes letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
• Assists with licensing and credentialing process for new physicians.
• Coordinates physician recruitment, visiting professorships, and rotations from different Mayo locations.
• Purchases and manages inventory of office supplies and equipment.
• Supports administrative and project needs of department/division Operations Administrator and Operations Manager.
• Maintains routine records, and files in an efficient manner.

Qualifications:

• High School diploma or equivalent required.
• An Associate's Degree or higher preferred.
• Minimum of two years applicable experience is a prerequisite.
• Graduates from a Healthcare Administration degreed program or related field may be considered.
• Must be proficient with advanced computer systems/applications and Microsoft Office Suite tools.
• Must have excellent writing and communication skills.
• Must thrive in an intense, dynamic environment.
• Must demonstrate the highest level of customer service and display a positive attitude.
• Must work well in a team driven, collaborative work environment.
• Must have strong interpersonal skills.

Exemption Status: Nonexempt

Compensation Range: $22.28 -$31.63 / hour.

Benefits Eligible: Yes

Schedule: Full Time

Hours/Pay Period: 80

Schedule Details: Monday - Friday, 8am - 5pm

International Assignment: No

Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.