68022240 - Senior HUMAN Services Program Specialist

Senior Human Services Program Specialist

This is an exciting opportunity to help shape the quality of health care in Florida. We are seeking to hire a Senior Human Services Program Specialist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program. This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment. This position is located in the Bureau of Medicaid Recipient and Provider Assistance (RPA). RPA serves as a primary point of contact for enrolled Medicaid providers, Medicaid recipients, and members of the community with questions and concerns about Medicaid. This position will be filled at $1,956.70 biweekly and is non-negotiable. This position is responsible for providing full-time customer service to a high-volume contact center. This position is also responsible for answering recipient and/or provider questions regarding Medicaid covered services, provides Choice Counseling regarding the Statewide Medicaid Managed Care (SMMC) programs and makes referrals to the appropriate agencies. Responsible for maintaining up-to-date knowledge concerning the Florida Medicaid program. Performs other duties as required. The incumbent in this position must maintain high quality professional consumer service standards and must meet or exceed established contact center performance measures and contact center metrics. This position is not a remote or telework position.

Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: state group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; flexible spending accounts; state of Florida retirement options, including employer contributions; generous annual and sick leave benefits; 9 paid holidays a year and 1 personal holiday each year; career advancement opportunities; tuition waiver for courses offered by Florida's nationally ranked State University System; training and professional development opportunities; and more!

Knowledge, Skills, and Abilities

• Knowledge of, or ability to learn, detailed Medicaid policies and procedures.
• Knowledge of, or ability to learn, Statewide Medicaid Managed Care programs.
• Knowledge of, or ability to learn, Contact Center policies and procedures, including Choice Counseling.
• Knowledge of, or ability to learn, several computer-based systems and programs such as Outlook, Excel, Word, SharePoint, etc.
• Basic knowledge of medical terminology.
• Knowledge of correct spelling, grammar, and punctuation.
• Excellent communication skills, both verbal and in writing, including skills listening, understanding, and explaining complex, technical, or confidential information.
• Efficient time management, organizational, and multi-tasking skills.
• Professional interpersonal skills in both one-on-one and in group settings.
• Professional telephony skills in a high call volume setting.
• Proficient computer typing and/or keyboarding skills.
• Analytical and problem solving skills.
• Abilities to meet deadlines and to work well under pressure.
• Ability to handle sensitive information and adhere to confidentiality requirements.
• Ability to follow instructions.
• Ability to learn and apply knowledge.
• Ability to adapt to changes.
• Ability to maintain professional and effective working relationships.

Minimum Qualifications Requirements

• Two years of experience providing a professional level of customer service in a fast-paced consumer-centric environment.
• Preference will be given to the applicant that has: moderate to extensive experience and abilities using different computer programs such as Excel, Outlook, and Word, etc., including quick and accurate typing/keyboarding skills.
• Six months of experience in a Medicaid call center or high volume setting.
• Bilingual (English/Spanish language skills.

Contact

TIFFANY TRINIDAD 305-593-3019

Background screening is required as a condition of employment before beginning employment. The State of Florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: DORAL, FL, US, 33166 Nearest Major Market: Miami