Shopify Operations Specialist - Remote Eligible

Shopify Operations Specialist

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.

Our client is a U.S.-based growth and performance marketing agency specializing in helping ecommerce and DTC brands scale profitably. With a data-driven approach, they blend strategy, creative, and performance marketing to unlock long-term customer value and sustainable growth.

Role Overview

We are looking for a Part-Time Shopify Operations Specialist to oversee daily operations for the Shopify store. This role involves processing orders, handling customer inquiries, and keeping workflows running smoothly. It's a flexible part-time position (around 4 hours/day), ideal for someone organized, reliable, and experienced with Shopify and customer service.

Location: 100% Remote (LATAM only)

Language Requirements: Advanced English (C1+)

Schedule: Part-time, ~20 hours per week (4 hours/day)

Start Date: October 6th

Compensation & Benefits

Competitive salary in USD (final amount defined during hiring process)

Remote-first flexibility — work from anywhere

PTO and paid U.S. holidays

Responsibilities

• Process Shopify orders within 24 hours with high accuracy
• Respond to customer inquiries via email and phone within 1 business day
• Maintain workflows and accurate records of open and completed orders
• Support customer satisfaction by reducing escalations
• Work independently and consistently in a part-time capacity (20 hrs/week)

Qualifications

• Experience with Shopify order management
• Strong customer service skills (calls and emails)
• Excellent written and verbal communication — clear, professional, empathetic
• Highly organized, detail-oriented, and reliable
• Comfortable working independently in a remote-first setup

Preferred Qualifications

• Prior experience in ecommerce operations
• Familiarity with CRM tools and customer support platforms
• Ability to multitask and prioritize effectively in fast-paced environments