Customer Service & Order Processing Specialist - Remote Eligible

Customer Service & Order Processing Specialist

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.

A Canada-based healthcare manufacturer and distributor providing medical devices and equipment across operating rooms, endoscopy, infection control/sterile processing, and related hospital needs. The group serves healthcare providers through multiple operating divisions and brands, supporting Canadian and international markets with product innovation and customer service.

We're hiring a Customer Service & Order Processing Specialist to process and validate customer orders in a fast-paced, multi-product environment. The role confirms pricing and stock availability, handles EDI orders and invoices, and communicates with customers and sales representatives via email. You'll resolve issues promptly and provide a service-oriented experience while maintaining accuracy, speed, and thorough documentation.

Location: 100% Remote (LATAM only) Language Requirements: Advanced English (C1+) Schedule: Full-time, aligned with EST Start Date: ASAP

Compensation & Benefits:

• Competitive salary in USD
• Remote-first flexibility. Work from anywhere.
• A monthly flexible benefits budget, in addition to your salary.
• PTO and paid U.S. holidays

Responsibilities:

Process end-to-end customer orders by confirming pricing and stock availability, ensuring EDI orders and invoices are entered accurately and on time. Communicate with customers and sales representatives via email to clarify details, answer questions, and resolve issues. Troubleshoot concerns quickly while maintaining speed and accuracy standards in a high-volume, multi-product setting. Document activities thoroughly to support smooth handoffs and a consistent service experience. Uphold a courteous, service-oriented approach throughout the order lifecycle.

Qualifications:

• Prior customer service experience, preferably in a manufacturing environment.
• 2–3 years in quotes, order processing, and invoicing within high-volume, multi-product contexts.
• Familiarity with commercial terms and conditions.
• Complete fluency in English, spoken and written.
• Strong computer skills; CRM experience is an asset.
• Organized, self-motivated, able to work under pressure and collaborate effectively.
• Demonstrated speed, accuracy, and resourcefulness in troubleshooting customer problems.
• Proven initiative across daily responsibilities.

If you meet the experience outlined above, we'd love to hear from you. Please apply—our team is excited about your application and will be in touch as soon as possible.