Pro Services Assistant Department Manager

Product Sales Specialist

This position is responsible for training and developing product sales specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Minimum eligibility requirements include a high school diploma or GED, one year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Excellent communication skills (verbal & written) and the ability to multi-task and work in a fast-paced environment are essential.

Essential functions include acting and working in a manner consistent with the company's core values, demonstrating a thorough understanding and compliance with the company's safe lifting practices, and driving and teaching the company philosophy around the basic P's of retail. The basic P's of retail include people, position, product, presentation, price, promotion, and purchasing. Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service. Complete all product specialist certification courses, demonstrate a thorough understanding of merchandise and installation, and ensure the overall merchandising, pricing, and organization of the department. Communicate standard operating procedure direction and changes to all associates in a timely manner. Complete the Industrial Truck (forklift) proficiency testing and certification. Communicate inventory needs to management. Direct and assist the processing of merchandise to the showroom floor. Validate all product placement and pricing within the department. Greet every customer in a helpful and courteous manner. Assist customers with product questions and selections. Process customers at check-out using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Present 'how-to' classes to customers. Follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Stock and tag merchandise displays as required. Create price tags and merchandise signs.

Working conditions include frequent exposure to a warehouse environment and moving vehicles, with a noise level typically moderate to noisy. Physical/sensory requirements include the ability to exert 30–60 pounds of force occasionally, and or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours are Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.

Benefits and rewards include bonus opportunities, career advancement opportunities, programs that help you reach financial goals, medical, dental, vision, life, and other insurance plans, work-life balance, and equal employment opportunity. Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.