Operations Manager

Operations Manager – Flooring & Home Improvement

This isn't your typical desk job — it's a hands-on opportunity to help grow a local Floor Coverings International franchise from the ground up while shaping an exceptional customer experience in your community.

We're a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. You'll wear many hats — from managing operations and scheduling to engaging with customers and supporting local marketing efforts.

If you're a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you.

Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home — earning us a 4.8-star average rating from over 400,000 happy customers.

We believe in craftsmanship, community, and culture — and we're looking for someone who shares those values.

What You'll Do as an Operations Manager

• Be the welcoming voice of our company — answer calls and manage communications with customers, installers, and vendors.
• Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
• Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
• Keep the office organized, professional, and inviting.
• Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
• Assist with order tracking, job scheduling, and delivery coordination.
• Support production by communicating timelines, job details, and updates with customers and installers.

Marketing & Community Engagement

• Help manage local marketing efforts — including social media content, community events, and home shows.
• Post engaging content on Facebook, Instagram, and LinkedIn that highlights our work and tells our story.
• Coordinate with marketing partners to ensure strong online presence and return on ad spend.
• Plan and support local outreach and partnership events with realtors, property managers, and contractors.

What We're Looking For

• 1–3 years of experience in office administration, customer service, or home improvement (flooring experience a plus).
• Strong multitasking, organization, and follow-through skills.
• Excellent phone and written communication skills.
• Experience with technology—such as Salesforce, QuickBooks, Excel, and social media—is a bonus but not required.
• A positive, team-oriented attitude with a willingness to learn and grow.
• Comfortable working independently and managing multiple priorities.
• Occasional availability for weekend or after-hours community events.

Opportunity to grow with a growing company — your ideas will help shape our future. Family-owned, people-first culture that values integrity, creativity, and community. Competitive pay, performance-based bonuses, and room for long-term growth. Paid training and the chance to represent a national brand that truly cares about its customers. No two days are the same — and that's what makes it fun.

Michael and his wife, Hillary, are the proud parents of three young children. While Hillary is not directly involved in the business, she is wholeheartedly supportive of Michael's new endeavor and thrilled to see him build a company that reflects their shared values—community involvement, family culture, and exceptional service.

If you're organized, proactive, and excited to manage operations while delivering a stellar customer experience, we'd love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.