Office And Customer Service Manager

Office And Customer Service Manager

Are you organized, driven, focused, efficient with your time, customer-focused, and ready to take on a leadership role where no two days are the same? Join Floor Coverings International, where we bring design, customer care, and project management together to deliver beautiful flooring solutions. We're seeking an Office and Customer Service Manager to oversee daily operations, facilitate vendor and customer relationships, and ensure a 5-star experience for every client.

As our Office and Customer Service Manager, you'll be the central point of our operations—balancing office management, customer service, scheduling, vendor communication, and administrative tasks. Responsibilities include:

• Booking flooring appointments and setting up the sales team.
• Reviewing new jobs and work orders.
• Joining daily calls with Design Associates to review schedules.
• Confirming appointments, checking voicemails, and returning calls.
• Receiving deliveries and updating the Production Calendar.
• Calling new leads and sending customer texts.
• Updating Customer Payment Summary, Hyfin, and Salesforce with jobs and payments.
• Sending final payment requests, Care & Warranty details, and Google review links.
• Collecting before-and-after project photos.
• Communicating with vendors and reps about product details or pricing.
• Supporting customer inquiries throughout the day.
• Supporting the owners with Quickbooks and job costing.
• Supporting the owners with marketing initiatives.

Key responsibilities include:

• Building and maintaining strong vendor and customer relationships.
• Posting social media accounts and assisting with local marketing.
• Tracking and submitting expenses and receipts; maintaining customer folders.
• Assisting with job costing and payment tracking.
• Supporting sales staff with weekly reporting, meetings, and customer order reviews.
• Ordering products accurately and following up on deliveries.
• Obtaining written permission for any changes in contracted work.
• Updating InspireNet daily and submitting GS&R Prep forms weekly.
• Managing sample inventory and assisting with research/sourcing.
• Tracking inventory for stocked items.
• Helping plan and support 6–12 events per year.
• Assisting customers in the Design Studio when needed.
• Acting in alignment with Floor Coverings International's core values and mission.

What you bring includes:

• A sales-driven organization mindset.
• Very strong work ethic.
• Integrity and strong customer service skills.
• Team player who collaborates well but can also work independently.
• Excellent organizational skills and attention to detail.
• Tech savvy, comfortable with Excel, Salesforce, and digital tools.
• Growth mindset with reliability, diligence, and strong follow-through.
• Basic Quickbooks Online skills, with ability to grow.

Why join us?

• Supportive, family-like team culture.
• Growth opportunities as the business expands.
• Hands-on training and professional development.
• A role where your leadership directly impacts success.
• The office manager role is the heartbeat of our organization. You will be an integral part of the sales, production, and management teams, and work closely with the owners of the company.

Benefits include:

• Health Benefits stipend
• Paid Vacation
• Paid Holidays
• Bonus Opportunity

Schedule & Pay:

• Full-time (Monday–Friday, occasional events)
• $45,000–$60,000—Competitive pay based on experience
• Growth potential with a fast-growing company

Meet Steve & Allison – Owners of Floor Coverings International, Sarasota:

Steve and Allison are the proud owners of the Sarasota Floor Coverings International franchise. They moved to the area two years ago with their three children and their dog, embracing all that Sarasota has to offer. When they're not running their thriving business, they enjoy boating, spending quality time with family, and exploring the vibrant local community. Both Steve and Allison are passionate about delivering a stellar experience to their neighbors, friends, and customers, ensuring every interaction reflects their commitment to excellence, integrity, and care. Their approach combines professionalism with a personal touch, making every project and client relationship feel valued and supported.

If you're organized, proactive, and excited to manage operations while delivering a stellar customer experience, we'd love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.