Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.
Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.
Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.
We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
The Opportunity
At Flock Safety, we design and build customer support ecosystems that are intuitive, scalable, and rooted in empathy. By blending systems thinking with operational excellence, we empower customers and support teams to connect more meaningfully and efficiently.
As a Service Design Analyst, you'll lead the charge in mapping and optimizing the end-to-end customer support journey. You'll be responsible for analyzing service touchpoints, identifying friction, designing seamless workflows, and driving strategic improvements in tooling and process. From day one, you'll partner with Product, Support, Engineering, and Ops teams to implement systems and experiences that are both customer-centric and operationally scalable.
This role is ideal for someone who thrives at the intersection of data, design thinking, and systems strategy-and who's excited to build the blueprint for a world-class support experience.
How you'll make an impact:
The Skillset
90 Days at Flock
We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired at Flock Safety.
The First 30 Days
The First 60 Days
90 Days & Beyond
The Interview Process
We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.
[Recruiters please adjust this based on the standardized interview plan]
Salary & Equity
In this role, you'll receive a starting salary between $75,000 and $100,000 as well as Flock Safety Stock Options.
The Perks
🌴 Flexible PTO: We seriously mean it, plus 11 company holidays.
⚕️ Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪 Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼 Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
💖 Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
💸 Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who