IT Support Engineer

Be Visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Summary

Teledyne GAVIA is looking for a committed IT Engineer to join our team in the Kopavogur office, playing a crucial role within our global support network. This position is tailored for someone eager to provide exceptional first-line, on-site IT support to our 50+ strong workforce in Iceland and Nordic including our remote locations in Denmark, Sweden.

As a vital part of the IT Shared Services (ITSS) division, you'll collaborate closely with Teledyne ITSS employees across various departments, ensuring seamless IT operations. Your responsibilities will encompass administering Windows desktops, offering on-site and remote operational support. While your primary focus will be the Kopavogur office, you'll also support our remote facilities, ensuring comprehensive coverage and efficiency in our IT operations.

Embarking on a career with Teledyne GAVIA in Iceland presents IT professionals with a unique opportunity to be at the forefront of technological innovation that delivers tangible, impactful results. In this role, you'll play a pivotal part in supporting advanced technologies that bolster global security and safety measures. Your efforts will enhance operational efficiency and protect lives.

Requirements

Refers to multiple proficiencies, such as but not limited to:

• End users and their equipment. For example, PC's and Laptops running a Microsoft Windows environment.
• Printer installation, networking, configuration, and troubleshooting.
• An array of Microsoft applications such as Office, Visio, Project etc.
• Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools.
• CAD applications
• Mobiles phones (iPhone & Android)
• New user configuration and setup via Active Directory
• Troubleshooting issues that the IT Service Desk have not been able to resolve remotely.
• Liaising with hardware and software vendors.
• Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.
• Acting as a "point of contact" for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the flight responding to requests from multiple angles and subsequently prioritizing workload to achieve the required outcome.
• Remote IT support for travelling users; usually delivered using remote tools such as TeamViewer or Teams.
• Maintain the outlying comms racks throughout the facility. For example, patching wall ports within comms racks.
• Manage and maintain OU's within Active Directory including users, groups and objects.
• Placing hardware orders.
• The position will be responsible for interfacing directly with the Teledyne employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).

Work location

• The primary workplace is the Kopavogur facility, serving 50+ users. This role necessitates full-time office presence. While remote work opportunities exist, they are evaluated and granted on an individual basis, and support users remotely, not in Iceland.

Travels

• 10% International travel may take place, visiting remote locations. Estimated approximately 4 trips per year.

Qualifications

• Computer related Degree/Diploma/Microsoft or any IT Professional Certification and or equivalent work experience.

Competencies & Skills

• Exceptional analytical and methodical troubleshooting abilities.
• Proficient in English, both verbal and written communication.
• Excellent customer service attributes

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.