Customer Support Specialist - Remote Eligible
Flink
Customer Support Specialist
RISK inc: an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics
Job Description
Key Responsibilities: - Learn all the necessary information given for work; - Help customers through live support (chats, instant messengers and emails, possible hotline); - Handle customer inquiries appropriately and provide a high level of service; - Be ready to work at night shifts; - Interact with other departments to resolve issues.
Qualifications
- Good written communication skills - Fluency in Thai must-have, English — Intermediate and above - Empathy, stress tolerance, responsibility, and focus on development and results - Excellent basic computer skills - Ability to work from personal laptop for the first 2 weeks during training
Additional Information
- Remote work - Vacation 28 calendar days - Paid sick leave - Learning Coverage - Sport coverage - Medical insurance