IT Support Technician

Technician, It Support

The Technician, IT Support will be based in Austin, TX. This role will be in charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

1st Shift: 6:00am-2:30pm (Monday-Friday) Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configures cellular phones for end users to meet corporate specifications.
• Assists in determining suitable software to meet user requirements.
• Manages required supplies for printers (not to include paper).
• Installs software, patches, and updates on desktops, laptops.
• Keeps accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintains its accurate tracking.
• Provides 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assists Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 5 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advanced knowledge of imaging processes used for deployment of PCs in standard environments.
• Considerable judgment and initiative are required in resolving problems and making recommendations.
• Microsoft Certified Systems Engineer a plus.
• May assist in developing goals/targets of site. Recommendations typically affect Site or BU level.

What you’ll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

IT

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).