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Operations Associate
Drive a first-class customer experience in global airfreight export shipments.
Los Angeles
Junior
$51,040 - 63,800 USD / year
1 month ago
✨ About The Role
- The Operations Associate will be responsible for executing the end-to-end movement of global airfreight export shipments from the United States and Canada.
- This role focuses on delivering a first-class customer experience by ensuring shipments move on time and handling exceptions appropriately.
- The candidate will coordinate day-to-day logistics operations with various partners, including steamship lines, air carriers, and customs.
- Responsibilities include quoting and invoicing client shipments while managing their P&L.
- The role involves participating in quarterly and monthly business review presentations and holding operational calls with clients as needed.
- The Operations Associate will help implement operational infrastructure and procedures to enhance efficiency and productivity.
- The position requires the use of metrics to identify opportunities for performance improvement, including data quality and shipment milestone timeliness.
âš¡ Requirements
- The ideal candidate will have at least 2 years of experience in logistics, freight forwarding, or supply chain operations.
- A strong ability to adapt to new technology and thrive in a fast-paced environment is essential for success in this role.
- Effective time management skills are necessary to prioritize and manage a large volume of tasks efficiently.
- Attention to detail is crucial to ensure high-quality delivery and compliance with internal KPIs and SLAs.
- The candidate should possess strong communication skills, both verbal and written, to effectively interact with clients and team members.
- A collaborative mindset and the ability to build relationships with internal and external partners will be important for this position.
- Problem-solving capabilities are required to address client issues quickly and ensure smooth operations.
- A compliance-first attitude is necessary to navigate the heavily regulated logistics industry.
About Flexport
Platform for global logistics.