Technical Customer Service Professional

Technical Customer Service Professional

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years. We're now hiring a talented Technical Customer Service Professional for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

Join our dynamic team at Flender as a Technical Customer Service Professional, where you will be responsible for managing customer orders in a fast-paced industrial environment and will provide the incumbent with a solid foundation for advancement within the organization. The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.

Key Responsibilities

• Effectively handles a high-volume of customer orders
• Processing, clarification and confirmation of customer purchase orders using SAP
• Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
• Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
• Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
• Initiates and supervises rush orders
• Supports the order management team
• Implements process improvements

Required Knowledge /Skills

• Good software aptitude
• Intermediate Microsoft Office experience – Outlook, Word & Excel
• Good verbal and written communication skills.
• Results orientation with the ability to work under pressure.
• Business acumen with ability to proactively resolve customer issues
• 2 to 4 years customer service experience in a technical product
• Project management skills
• Recent graduates are strongly encouraged to apply.

Preferred Qualifications

• Presentation skills
• Inside Sales and/or Customer Service experience
• Process development and implementation
• Inside sales experience a plus
• Multilingual a plus – Spanish or German

Education

AS/BS in business, technology, or related field.

Non- business degree with relevant business experience will also be considered.

Flender Benefits:

• Paid Time Off (18 Days)
• Paid Holidays
• Tuition Reimbursement
• Medical, Dental, Vision, Life Insurance
• Flexible Spending Account
• Health Savings Account
• 401k (6% Employer Match)
• Employee Assistance Program