Senior Account Manager - Digital Healthcare Communications - Global Agency

Senior Account Manager - Digital Healthcare Communications - Global Agency

If you're looking to continue your healthcare communications career in an award-winning global agency, then this might just be the role for you!

Why FleishmanHillard?

We have been named PRWeek's Global Agency of the Year and Best Places to Work; a "Standout Agency" on Advertising Age's A-List; NAFE's "Top 50 Companies for Executive Women" for six years running; and among our firm's award-winning work we've taken home 5 Lions at the Cannes International Festival of Creativity in previous years.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY's National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The team

As part of the global FleishmanHillard and Omnicom healthcare network, our UK-based international team is the largest of 13 teams in Europe, offering deep, sector-specific expertise and award-winning creativity.

The team are a diverse bunch of collaborative individuals. Strategists, scientists, industry professionals, journalists, advocates and media professionals, all specialists within the healthcare sector. As creative as they are strategic, with a broad spectrum of talents, experiences and expertise which all come together to tackle complex issues and deliver outstanding results for our clients.

Who you are

• A digitally fluent communicator with experience in healthcare communications, and a deep passion for digital and social media excellence. You're excited by the evolving nature of the digital landscape – from the latest AI tools for content creation, generative search optimisation and conversational AI, to immersive digital experiences, interactive content, and emerging healthcare platforms.
• A collaborator and connector – curious, inquisitive, and passionate about creating outstanding, insight-led digital work that drives impact.
• Proactive and solutions-oriented – you take initiative, spot opportunities to drive digital forward, and are comfortable owning client workstreams with minimal oversight.
• Confident communicating digital thinking to non-digital specialists – making the complex simple and helping others feel empowered.
• Ambitious to keep learning and help others grow – motivated by raising the quality of digital output across the team and business.

Key Responsibilities

Strategy & Planning

• Develop integrated, audience-first, data-driven digital strategies for clients across a range of therapeutic areas – supporting awareness, engagement, education, and reputation goals.
• Work alongside healthcare comms experts to concept, create and refine social media and digital-first content that is compliant, impactful and creatively ambitious.
• Collaborate with data & analytics teams to define the right research questions, access meaningful audience insights, and translate findings into actionable strategies and tactical plans.
• Partner with paid media specialists to integrate paid distribution into campaign strategies – ensuring channel mix, targeting and KPIs are aligned.
• Act as an integrated partner to coordinate across practices and specialisms to drive a consistent standard of digital thinking and delivery – contributing to a culture of shared learning, experimentation and ambition.
• Contribute digital thinking to proposals, pitches, and new business efforts – helping the team articulate bold, platform-relevant ideas for healthcare clients.

Execution and Performance

• Lead the delivery of digital campaigns across social media, paid media, websites, influencer programs, and emerging channels.
• Work with internal analytics and paid teams to track performance and optimise campaigns – helping to turn data into clear narratives and recommendations for clients.
• Explore new channels, platforms, formats, technologies, and tools – bringing learnings and innovations to the team to enhance our digital thinking and outputs.

Internal Education & Innovation

• Stay informed on digital trends, platform updates, healthcare channel evolutions, and emerging tech – especially in areas like AI, generative search, and immersive tech. Actively share insights and best practices to shape team thinking and future-ready work.
• Champion digital upskilling by supporting and mentoring colleagues.

Required experience & skills:

• 4-6 years' experience in digital/social media strategy and execution within a healthcare communications, PR, or agency environment.
• Experience working across different audiences (HCPs, patients, policy makers, regulators) and a variety of channels (social media, paid, HCP specialist channels etc.).
• Ideally experience working within healthcare and life sciences and understanding of healthcare compliance frameworks and regulations.
• Proven track record of managing multichannel campaigns from conception through execution.

You must have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week

A few things we think you'll love:

• A friendly and inclusive team with a global reach
• Opportunities to work across multi-market campaigns and collaborate across our Omnicom network
• A clear pathway for growth, development and leadership
• Global mobility and secondment opportunities
• Flexible hybrid working with a culture that truly values work-life balance
• Amazing Culture Club perks – from rooftop yoga to in-house massages
• Comprehensive wellbeing and benefits package (including BUPA, generous parental leave, gym membership, fertility & menopause support)
• Generous holidays, including birthday leave, Christmas closure and sabbatical options

Ready to shape the future of healthcare communications?