Sr. Counter Parts Sales Lead

Heavy Duty Parts Sales Representative

To service customers by phone or in person through sales of heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold. Train new employees on counter parts sales procedures.

Essential tasks include:

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers' questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensure all walk in customers are greeted immediately and an associate offers assistance within 2 minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old ones and replace with new ones.

Skills required include:

• Active Listening
• Communicating
• Time management
• Reading Comprehension
• Persuasion
• Service orientation

Attributes include:

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Problem Sensitivity
• Deductive Reasoning

Physical demands include handling of normal stock, lifting or carrying parts in excess of 60 lbs. up to 15% of the time. Majority of lifting and carrying will involve parts between 5 and 60 lbs.

Environmental/physical demands include inside/outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

Equipment required includes OSHA approved steel toed safety shoes.

Qualifications include:

• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)
• Minimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.