Novated Inbound Sales Consultant
FleetPartners
Fleetpartners Sales Team Opportunity
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
We are looking for a dedicated individual to join our high performing sales team at the first point of contact, providing service excellence and an expert overview of the benefits of novated leasing in order to qualify the opportunity for sales conversion or referral of after sales enquiries to supporting business units.
What you'll be doing:
- Quickly and efficiently respond to inbound calls
- Provide support to digital customers
- Understand customer needs, communicating a consistent value proposition
- Qualify prospect of conversion to sale
- Assist with pipeline allocation and management
- Identify and refer post sale queries for other departments
- Build relationships with support departments to ensure service excellence through the Novated customer journey
- Delivering on agreed KPI's and inbound reporting framework
- Keeping accurate and detailed records of customer interactions in all systems
- Develop strong product and process knowledge
- Identify, analyse and provide insights on inbound service trends
- Collaborate with Sales Leaders around process improvements and efficiency gains
- Data entry for Novated Lease driver enquiries
- Manage receipt of all web leads to ensure accuracy
- Provide other administrative support as directed
- Champion continuous improvement projects