Customer Service Consultant

Customer Experience Consultant

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Love helping people and solving problems? As a Customer Experience Consultant, you'll be the go-to person for our customers, managing enquiries, resolving issues, and making sure every interaction leaves a positive impression. You'll collaborate with teammates, build strong relationships, and take pride in delivering results that really matter.

What you'll be doing:

• Handling a mix of inbound calls and emails from customers in relation to operating or novated leasing
• Proactively following up with customers to ensure their issues are fully resolved
• Keeping accurate records of customer interactions and outcomes
• Collaborating with other teams to make sure customer solutions are seamless

About you: You're a strong communicator with excellent written and verbal skills, and you know how to keep a conversation engaging.

You're reliable, confident, and enjoy working in fast-paced, people-focused environments. You take ownership of challenges and thrive on making someone's day better through great service.

What will make you a great fit:

• Previous experience in customer service (call centre, retail, hospitality – all experience counts!)
• Solid problem-solving skills and the ability to handle complex queries
• Strong written and verbal communication skills
• A friendly, positive, and professional approach

The Perks:

• Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
• A 'Dress for your Day' policy
• Business hours - no weekends or late nights! Hello work life balance!
• Accelerate your career with tailored learning, development programs, and real growth opportunities
• Rewards program, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits.

Ready to take ownership of customer enquiries and deliver exceptional service? Apply now to join our team as a Customer Experience Consultant.

Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.

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