Service Desk Technician

Service Desk Technician

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities:

• Provide initial contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call as possible.
• Document incident resolution and status in incident PSA tool.
• Provide day-to-day support for localized PC issues.
• Create and manage user accounts and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in the organization's change management process.
• Communicate and escalate issues using sound judgment and self-initiative.
• Provide polite and friendly customer service.

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Other Details about the Job:

• This is a Full-Time position.
• All standard benefits are included such as medical/dental/vision insurance and vacation time.
• We encourage and reward professional certifications.
• Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
• You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate.