Senior Application Support Lead

Senior Application Support Lead

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Senior Application Support Lead do at Fiserv? As a Senior Application Support Lead, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.

As a member of the CCC Support Organization you will have the opportunity to maintain and support Fiserv's customer facing reporting system, working directly with Customers, Business Partners and internal organizations to provide best in class business monitoring and reporting! Additionally, you will be a part of the largest support team within Fiserv, adding value to countless value added services provided by Fiserv.

You'll be expected to be a part of an on-call rotation for any production issues that arise.

At Fiserv, we are committed to providing exceptional service and support to our clients.

What you will do:

• Provide expert-level support for business applications, ensuring maximum uptime and performance
• Troubleshoot and resolve complex application issues, collaborating with development teams as needed
• Monitor application performance and lead initiatives to improve efficiency and reliability
• Document support activities, maintain detailed logs, and develop user guides and training materials
• Mentor junior support staff and provide technical guidance to enhance team capabilities

What you will need to have:

• 5+ years of experience in application support
• 2+ years of experience in SQL databases
• 2+ years of experience in troubleshooting and resolving technical issues
• Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages
• Experience with Java, Snowflake Kafka, AWS, CI/CD concepts and tools such as Git, Maven, Gradle or Jenkins
• Experience with Agile methodologies and familiarity with Jira board process
• Financial services/Payments industry experience

Important info about this role:

• We're better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered

Salary Range $82,000.00 - $141,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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