Manager, Systems Engineering (application/production Support)

Manager, Systems Engineering (Application/Production Support)

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Detailed Job Description

Production Support Manager

Experience – 10-14 Years

Work Location – Pune

Mandatory Skills – Unix Shell Scripting, Production Support, Apache Tomcat, Monitoring Experience (Dynatrace or Splunk), People Management experience

Job Description:

AppOps Manager will, in collaboration lead a multidisciplinary Production Support team, and be accountable for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Roles:

• People management
• Strong leadership skills
• Stakeholder management
• Self-driven and motivated
• Motivate team to perform better
• Makes recommendations for long-term resolution of problems across platform

ITIL

• Good understanding of ITIL concepts. ITIL certification is preferable.
• Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
• Good understanding of Capacity Management and basic understanding of Release Management

Technical Skills

• Solid experience in production support in a 24x7 uptime environment, including automation experience in Unix and Windows environments.
• Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
• Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.
• Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
• Knowledge on Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferrable.
• Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi)
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purpose.
• Experience with log parsing technologies like Splunk, etc.
• Experience with tools like Dynatrace etc.
• Basic knowledge of PCF, Kubernetes
• 10+ years total engineering, production support and management experience.
• Involve in various initiatives for application enhancements/to permanently fix issues reported by downstream or end users.
• Strong on ITIL skills
• Recommend strategies for process and monitoring improvement.
• Leads deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Work on reduction of MTTRs, improving MTTA, Incident reduction
• Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports