Customer Service Administration - Sr Associate II

Fiserv Job Opportunity

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Customer Service Administration - Sr Associate II

Key Responsibilities:

• Chargeback Management:

  • Manage and process chargebacks across Visa, MasterCard, AMEX, and RuPay networks.
  • Ensure compliance with official chargeback terms, conditions, and timelines.
  • Maintain up-to-date knowledge of card network operating regulations.

• Dispute Analysis & Resolution:

  • Analyze system gaps and missed links to improve dispute handling.
  • Collaborate with internal and external teams to share best practices and reduce discrepancy rates.
  • Follow through on issue resolution to ensure timely closure of chargeback cases.

• Reconciliation & Settlement:

  • Verify accurate posting of transactions and reconcile system reports with client files.
  • Identify inconsistencies and escalate unresolved issues to supervisors with resolution recommendations.
  • Reconcile settlement figures and initiate corrective actions for discrepancies after client communication.

• Reporting & MIS:

  • Prepare and share chargeback trackers, MIS reports, and dashboards as per client requirements.
  • Complete regular management reporting aligned with defined KPIs.

• Data Monitoring & Analysis:

  • Monitor file transfers from card networks and internal systems.
  • Work with technical teams to resolve file processing issues and escalate as per protocol.
  • Analyze data to identify trends, anomalies, and improvement opportunities.

• Compliance & SLA Adherence:

  • Ensure all tasks are completed within defined timelines and contractual SLAs.
  • Perform duties listed in daily checklists for settlement, reconciliation, and chargeback processes.
  • Support any additional activities assigned within the scope of the role.

Candidate Requirements:

• Bachelor's degree in Commerce, Finance, or related field.
• 1–3 years of experience in chargebacks, reconciliation, or payment operations.
• Strong understanding of card network regulations (Visa, MasterCard, AMEX, RuPay).
• Proficiency in MS Excel and reconciliation tools.
• Analytical mindset with attention to detail.
• Strong communication and coordination skills.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.