Client Support Tier 1 - Sr Associate II

Client Support Tier 1 - Sr Associate II

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

This support role provides the opportunity to learn multiple roles within the operations team: phone support, email support, data entry, research and quality control. All while learning about the processing industry.

As a Client Service Analyst, you can look forward to:

• Assisting our merchants, agents, and internal Fiserv team members with questions via support tickets, emails, and phone calls (in-bound and out-bound)
• Completing account updates on merchant accounts
• Researching and using analytical thinking to identify the root cause for merchant account issues
• Inquiries questions range from funding, rates, fees, and transactions
• Effectively and professionally communicate with both external merchants and internal agents daily
• Communication is key to the success in this role. Not only communicating within support tickets, phone calls but with fellow team members and other internal Fiserv teams

Daily responsibilities include:

• Meeting or exceeding daily support inquiry goals
• Support tickets, phone calls and/or emails based on role within the team
• Support inquiries are reviewed in the order received
• This team often needs to pivot focus to assist in the most pressing areas/time sensitive needs
• Communicating with fellow merchants, agents, fellow team members and other internal Fiserv teams

Basic qualifications:

• High school diploma required; bachelor's degree preferred
• Minimum 2 to 4 years of customer service experience
• Experience with Windows PC and Microsoft suite of projects
• Must be proficient in Microsoft Excel
• 1 to 3 years of workforce experience
• Internet research/analytical thinking experience
• Experienced in written and verbal communication

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please: Apply using your legal name. Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.