Client Support Rep

Client Support Rep

The Client Support Representative plays a key role in delivering exceptional service to merchants throughout the lifecycle of onboarding, account maintenance, and post-acquisition support. This role works closely with internal operations, onboarding, and service teams to ensure merchants experience a smooth transition and ongoing support following the TSYS acquisition. This position is critical to supporting Propelr's TSYS merchant portfolio acquisition.

The Client Support Representative will serve as a dedicated point of contact to ensure operational continuity, merchant satisfaction, and adherence to service levels during and after the transition of merchant accounts. This role enables scalable, high-quality support without additional cost to Fiserv, while protecting the merchant experience and strengthening the partner relationship.

What You Will Do

• Serve as a primary point of contact for merchants within the TSYS-acquired portfolio supported by Propelr
• Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems
• Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries
• Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues
• Track and document all merchant interactions accurately within internal systems
• Ensure service level agreements (SLAs) are met or exceeded
• Identify trends, recurring issues, and opportunities for process improvement
• Provide a seamless, professional customer experience during periods of change and growth

What You Will Need to Have

• 1–3+ years of experience in client support, customer service, a call center environment, or merchant services
• Strong verbal and written communication skills
• Experience supporting customers via phone and email in a fast-paced environment
• High attention to detail with strong documentation skills
• Ability to manage multiple priorities while meeting SLAs
• Comfort working with CRM, ticketing, or case management systems
• Strong problem-solving skills and a customer-first mindset

What Would Be Great to Have

• Experience in merchant services, payments, fintech, or financial services
• Familiarity with TSYS, payment processing platforms, or acquiring systems
• Experience supporting merchants during onboarding, migrations, or portfolio transitions
• Exposure to partner-funded or client-dedicated support models
• Understanding of compliance, risk, or operational controls within financial services

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.