Application Support Professional

Application Support Professional

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Application Support Professional do at Fiserv? As an Application Support Professional, you will supervise a dedicated team to ensure the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, implementing improvements, and collaborating with various teams to improve application performance and reliability, all while leading your team to success.

As a member of the CCC Support Organization you will have the opportunity to maintain and support Fiserv's customer facing reporting system, working directly with Customers, Business Partners and internal organizations to provide best in class business monitoring and reporting! Additionally, you will be a part of the largest support team within Fiserv, adding value to countless value added services provided by Fiserv.

You'll be expected to be a part of an on-call rotation for any production issues that arise.

At Fiserv, we are committed to providing exceptional service and support to our clients.

What you will do:

• Troubleshoot and resolve complex application issues, and escalate when necessary
• Monitor application performance and lead initiatives to improve efficiency and reliability
• Develop and maintain detailed documentation of support activities and procedures.
• Provide mentorship and training to team members
• Collaborate closely with development teams to ensure seamless application support

What you will need to have:

• 4+ years of experience in application support
• 2+ years of experience leading teams
• 2+ years of experience in SQL databases
• 2+ years of experience in troubleshooting and resolving technical issues
• Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Familiarity with monitoring and logging tools
• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages
• Experience with Java, Snowflake Kafka, AWS, CI/CD concepts and tools such as Git, Maven, Gradle or Jenkins
• Experience with Agile methodologies and familiarity with Jira board process

Important info about this role:

• We're better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered

Salary Range $75,000.00 - $126,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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