Deposit Operations Specialist I - ACH

Deposit Operations Specialist I - Ach

This position is responsible for the origination and receiving of ACH files, the processing of other electronic transactions, and completing the daily ACH tasks and processes accurately and within the guidelines that are outlined in the policy, procedures and working instructions and in accordance with our Service Level Agreements.

Major duties and responsibilities (essential functions) include:

• Processing the daily incoming ACH files
• Processing the daily outgoing ACH files
• ACH file balancing
• Treasury Management ACH originator setup and maintenance
• Processing ACH reversals
• Processing ACH returns and corrections
• Processing ACH auto transfers
• Processing ACH disputes
• Reviewing exception items due to Risk Fraud Analysis risk review
• Working Reclamations as received and deceased customer maintenance
• Assisting Community Bank personnel with ACH transaction research

Additional duties and responsibilities include:

• Performing other duties as requested by Management
• Completing all required compliance exams on a yearly basis
• Adherence to all First United Policies and Procedures
• Dressing professionally

Employee specifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and work experience:

High School diploma or GED required

Two years of banking experience preferred

One year of electronic processing experience preferred

Technical/functional competencies:

Excellent computer skills and experience with Outlook, Word and Excel required

Excellent customer service skills required by all means of communication including written, verbal and nonverbal communication

Demonstrates resourcefulness and ability to take initiative in development and completion of projects

Demonstrates good judgment, problem-solving and decision making skills

Dependable and adheres to time-lines and schedules

Strong interpersonal skills: able to work well with a wide range of people

Handles situations professionally and welcomes additional responsibilities