Operations Support Manager

Operations Support Manager

To provide tactical direction and execution of Operations activities to ensure a best in-class stakeholder experience

Hello Future Operations Support Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As an Operations Support Manager you will ensure that all operational, project, and governance processes are aligned with the broader commercial strategy. The Operations Manager for Business Development is a strategic and execution-focused role responsible for optimizing internal operations that support revenue growth and client acquisition. This role requires close collaboration with cross-functional teams to manage project pipelines, streamline client onboarding, enforce compliance standards, and support vendor financial workflows.

Are you someone who can:

Manage Governance, Risk, and Compliance

• Establish and maintain governance frameworks and internal controls to uphold business integrity.
• Collaborate with legal, compliance, and risk teams to ensure adherence to regulatory and contractual obligations.
• Oversee vendor onboarding, invoicing workflows, and partnership contracting processes.
• Manage risk registers and control frameworks to support audit readiness and mitigate operational risks.

Execute Project and Operational Management

• Lead business development operations to support client acquisition and growth initiatives.
• Manage multiple cross-functional projects, ensuring timely delivery and adherence to quality standards.
• Monitor sales pipeline activity, project progress, and revenue performance against targets.
• Coordinate internal processes to ensure seamless onboarding and service delivery for new clients.

Improve Processes and Perform Analytics

• Drive continuous improvement of operational processes to enhance efficiency, scalability, and service quality.
• Track and analyze KPIs and performance metrics to assess and optimize business development effectiveness.
• Drive accountability across teams to meet revenue and performance goals.

Technical Operations & Project Management

• Lead and manage cross-functional tech projects
• Oversee technical operations and support for digital media platforms and AdTech: Google platforms with a focus on GMP, GCP, social channels etc.
• Guide the agency's tech maturity roadmap by aligning platform capabilities with business goals
• Collaborate on the development of scalable tech products, including subscription-based models and automation tools
• Translate business needs into technical requirements and manage delivery timelines with internal and external teams
• Foster a culture of innovation through proactive problem-solving and continuous improvement
• Communicate effectively across departments to ensure alignment on tech strategy and execution

Education and Experience that you need to have:

• Grade 12
• Bachelor's degree in finance, Business Administration, Operations Management or a related field.
• Experience working within compliance-heavy or regulated environments.
• Experience in operational or project management roles, preferably within business development.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

Additional Requirements:

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

All statements are intended only to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Employees will be required to undertake any additional tasks or duties that may be within their capabilities. FirstRand Bank reserves the right to make amendments to the above in response to any material internal or external developments (e.g., market changes, new regulations, internal restructuring).