Sr. Specialist, Credit Card Operations

FNBO Career Opportunity

Summary of the Job:

Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations. Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts. Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses. Schedule: 7:30am to 4:00pm CST Monday through Friday.

About This Role:

• Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
• Calculate and process monetary account adjustments.
• Provide a positive customer experience while responding to written and verbal customer inquiries.
• Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
• Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.

The Ideal Candidate for This Role:

Required:

• High school diploma or equivalent experience
• Knowledge of basic accounting concepts
• Demonstrated customer service and interpersonal skills
• Ability to multi-task assigned projects while adhering to multiple timetables of completion
• Proficient with Microsoft Office suite of products

Desired:

• Data entry and 10-key experience
• Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.)
• Knowledge of diverse banking products and processes

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $40,310.00-$64,497.00

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.