Service Banker Downtown Branch - Lee's Summit, MO

Teller Position

At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job:

Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified. Processing teller transactions and performing a variety of sales and service activities to support the financial center. Hours are 8:15-5:15 M-F and Saturday 8:45-12:15.

About This Role:

Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.

Projects a professional image in dress, manner, communication and focus.

Associate may be asked to travel to multiple financial centers within a region(s).

Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.

Process all types of teller and banker transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.

Process daily night drop and ATM deposits and balancing under dual control.

Maintains security of teller cash according to authority levels per the Authorities and Guidelines.

Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Uses consultative selling techniques using customer profile tool to uncover and provide client solutions through bank products and services.

Handles cash accurately to maintain an acceptable cash difference record.

Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.

Performs operational work flow for teller area, handles compliance, audit, operations and follows regulatory standards.

Expected to attend and participate in ongoing training and Financial Center meetings.

Will also manage customer service requests, sales, new account opening and referral to other business partners as needed to support the banker in the financial center.

Other tasks as assigned.

The Ideal Candidate for This Role:

Job Qualifications/ Preferred Skills and Abilities:

High School diploma or equivalent required

Retail sales/service experience including cash handling, or prior teller experience preferred.

Professional written and verbal communication skills.

Exhibit and maintain high degree of professionalism.

Maintain high degree of confidentiality and integrity.

Strong time management skills.

Attention to detail.

Demonstrates computer literacy.

Proactive sales and service skills including outbound calls to customers.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.