Client Service Associate, Retail Wealth Mgmt

Sales Assistant

At Northland, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

The Sales Assistant provides administrative and operational support for a group of Investment Executives. Responsibilities can include direct client contact, taking client's orders and providing account and market information; maintaining files and preparing correspondence and documents for the Investment Executives and their clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Sales Support

Creates a positive client experience through friendly and competent responses to client requests

Communicates effectively with IE in order to prioritize projects and organize the practice

Communicates and coordinates information between IE, clients and administration

Assists IE with developing new business through coordinating meetings and client events

Processes customer requests, transactions and orders – including opening/transferring accounts

Creates and maintains accurate lists for current or potential clients

Operational Support

Provides knowledge and system support to Investment Executives

Ensures trades are correctly executed and ticketed in accordance to industry/office regulations, tracking commissions

Files, maintains and mails documentation to the proper areas on a timely basis

Maintains a high level of compliance standards at all times

Solves operational problems or issues, including follow-up steps when necessary

Office Support

Answer phones

Provides back-up support to the company Receptionist on a rotating basis

Provides market or account information to all clients or IE's

Operates office systems or machines – fax/copiers, mail machine, etc.

The requirements listed below are representative of the knowledge, skill, and/or ability required in this job position.

Understands and complies with FINRA, SEC and all other Company required rules and regulations. Proficient in Microsoft Office, especially Excel and Word. Possesses outstanding organization skills and ability to multi-task deadlines in a quick manner. Demonstrates effective verbal and written communication skills. Demonstrates initiative, problem solving ability, adaptability and flexibility

Bachelor's degree or equivalent experience

A minimum of two years of related experience in the financial services industry

Series SIE, 7 & 63 licenses required

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Registered Sales Assistant must be able to work at least 40 hours per week, and must be able to communicate with the public. He or she is regularly required to sit; stand, bend from the waist, write, operate the computer and all office equipment, use the phone; speak intelligibly; and hear. This job position must also be able to occasionally lift and carry up to 20 lbs.

Candidates must possess unrestricted work authorization and not require future sponsorship.

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Time Off Programs

Health Savings Account (HSA)/Dependent Care

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability Insurance

We believe that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Northland is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.