Lockbox Bank Operations Specialist

Lockbox Bank Operations Specialist

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

As a Lockbox Bank Operations Specialist, you will be responsible for the overall site workflow and team guidance, including operating a variety of equipment. You will presort, open, and extract incoming check remittance payments as well as perform routine maintenance and cleaning of the equipment. After opening and sorting the mail, you will prepare the work to be distributed for processing. You may also be involved in other aspects of the processing to include data entry with Customer Payment Electronic File Transmissions. Working in this high-speed environment, you will need to meet production and quality standards for yourself & your team. Accuracy and attention to detail are imperative.

Key responsibilities include:

• Working closely with Shift Managers and Lockbox Teams
• Being responsible for overall site workflow and team guidance
• Operating Imaging Equipment
• Preparing batches of work by extracting checks and remittances from envelopes
• Inputting data into the system while following standard operating procedures as well as customer specific processing instructions
• Verifying negotiability of checks through customer specific processing instructions
• Balancing/reconciling electronic and paper documentation
• Demonstrating proficiency in all complexities, processing modes, and department equipment
• Maintaining site productivity and quality standards
• Contributing to meeting team goals in addition to individual responsibilities
• Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

Qualifications include:

• Microsoft Office (Word, Excel, PDF)
• Remittance Processing Systems or Banking Operations experience preferred
• Ability to analyze and comprehend client's standard operating procedures and instructions
• Intermediate computer skills
• Intermediate keyboard skills and basic 10-key data entry
• Production environments focus around meeting deadlines and quotas
• Attention to detail with accuracy and good hand-eye coordination
• Ability to lift up to 15-20 pounds
• 8,000 KPH
• 45 WPH
• Attention to detail with willingness to learn/teach
• Ability to sit and stand for long periods of time
• Flexibility and willingness to learn other areas of operations
• Open minded with a positive attitude

Hours:

• Sunday / 5:00 PM - 3:30 AM
• Monday - Thursday / 7:30 AM - 3:30 PM
• Must be able to work Overtime as required especially during 'Heavy Customer Volume Periods' which will require 'Mandatory Overtime'

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Benefit highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.