Client Service Banker – Contact Center

Client Service Banker – Contact Center

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

As a Client Service Banker you will be the driving force behind delivering an exceptional experience to our clients. You'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each interaction is an opportunity to connect with our clients and internal business partners and strengthen the client's relationship with First Horizon Bank.

Essential Duties and Responsibilities:

• Maintain a deep understanding of banking products and services to meet clients' needs.
• Listen to understand and deliver opportunities for our clients.
• Delivers exceptional professional experience consistently during each call.
• Serving clients with a one contact resolution focus.
• Have a "Let's Find a Way" mindset.
• Focus on deepening existing client relationships.
• Being adaptable to support the business need by being curious and asking the right questions while serving clients.
• Follow documented procedure as a self-sufficient tool/resource to effectively support clients.
• Exceptional communication, listening, and interpersonal skills.

Education and/or Work Experience Requirements:

• High school diploma or equivalent required.
• Minimum two years of customer service experience or equivalent combination of education, training, and experience.
• Strong computer skills and ability to use multiple applications simultaneously.
• Bilingual in English and Spanish is a plus.
• Excellent verbal and written communication skills with emphasis on grammar and etiquette.
• Process strong problem-solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

Shifts:

• Shifts starting from 7:00 AM - 1:30 PM / Monday - Friday
• Saturday shifts are a requirement.

Training Schedule:

• 8 weeks duration
• Week 1-3: Monday - Friday / 8:30 AM - 5:00 PM
• Week 4-7: Work assigned scheduled shift
• Week 8: Monday - Friday 8:30 AM - 5:00 PM
• Week 9: Work assigned scheduled shift

Benefit Highlights:

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.