Atm/debit Card Operations Specialist

ATM/Debit Card Operations Specialist

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The ATM Operations Specialist role is responsible for supporting the ATM fleet in the following capacities: Balancing Branch Serviced ATMs, ATM monitoring, support for banking centers and ATM related vendors, including phone support and assistance with ATM training, as needed.

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities:

• ATM Dispenser Balancing / Branch Serviced
• ATM Deposit Balancing / Branch Serviced
• ATM Deposit Disputes
• ATM Status Monitoring
• First Ops ATM Oversight
• Customer Solutions EB – Responses to Complaints
• Visa Debit – ATM Expedited Processing
• Identity Theft Program – Fact Act Reporting
• Returned Cards and Pin Mailers Processing
• Card Maintenance Support
• Visa Debit FedEx Process – Billing
• Visa Debit Maintenance Rejects
• Visa Debit Pin Postage Report
• Suspicious Transaction Reviews
• ATM and Debit Card Operations Mailboxes
• Debit Card Limits
• Star Administration
• Phone Support for Banking Centers and Vendors – Diebold, Loomis, and Debit Card Issues
• Cardpro Administration
• Maintains all documentation according to departmental and company retention guidelines.
• Performs all other duties as assigned.

Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

1. High school diploma or GED and at least 4 years of experience or equivalent combination of education and experience
2. Minimum 5 years of customer service experience
3. Preferred 2-4 years of retail banking and ATM experience including balancing and fault corrections.

Computer and Office Equipment Skills:

1. Microsoft Office suite
2. Vista ATM software (Diebold) preferred.
3. Windows 10 preferred.

Physical Requirements:

• Basic keyboarding or other repetitive motions
• Lifting/pushing objects
• Must be able to talk, listen, and speak clearly on the telephone.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to perform the essential job functions consistently safely and successfully with or without the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Hours:

• Monday – Friday
• 8:00 AM – 5:00 PM

About Us:

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.