Treasury Management - Technical Support Specialist - Remote Eligible

Treasury Management - Technical Support Specialist

This is a remote role that may only be hired in North Carolina or South Carolina. Must be willing to work 9am-6pm EST.

Responsibilities

• Serve as a subject matter resource for Integrated Payables products and payment workflows.
• Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions.
• Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues.
• Assist with client onboarding, testing, validation, and training for Integrated Payables implementations.
• Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately.
• Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues.
• Document client interactions, issues, and resolutions within case management and knowledge systems.
• Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies.
• Identify recurring issues and recommend process improvements to enhance efficiency and client experience.
• Support product enhancements, system upgrades, and user acceptance testing as needed.

Qualifications

Bachelor's Degree and experience in Support, or Operations, or Customer Service

OR

High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience.
• 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred.
• Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred.

Knowledge, Skills, and Abilities

• Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions.
• Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs).
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to explain complex payment processes clearly to clients and internal stakeholders.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.