Operations Specialist I

Job Opportunity

This is an onsite role with the standard Monday – Friday business hours.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

This position provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business.

Responsibilities

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.

Qualifications

High School Diploma or GED and 1 years of experience in Clerical or administrative

Preferred Qualifications:

• Familiarity with loan servicing systems and loan support systems (ALS, CMS, OnBase, Tableau)
• Ability to lead through change and help implement new process and procedures
• Strong analytical and problem-solving skills
• Strong attention to detail

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.