In - office Customer Service Rep FLEX PT

Customer Service Representative

We're looking for a customer-focused professional to join our Portland, OR office, working onsite five days a week. In this role, you'll serve as a key point of contact for customers, partners, and internal stakeholders, delivering timely and effective support across a variety of service channels.

As a Customer Service Representative, you'll handle a wide range of inquiries from the general public, real estate professionals, and other business partners. The nature of requests will vary depending on the business line - ranging from escrow-related questions, insurance policy and claims support, to technical assistance.

This is a Flexible Part Time role.

What You'll Do:

• Respond to customer inquiries via phone, email, and web-based platforms
• Provide accurate information, resolve issues, and ensure a high-quality customer experience
• Use internal systems to track requests, document interactions, and provide status updates
• Troubleshoot problems and guide customers toward effective solutions
• Collaborate with internal teams to ensure timely resolution of complex inquiries

What You Bring:

• Strong communication skills and a customer-first mindset
• Ability to manage multiple requests in a fast-paced environment
• Comfort navigating computer systems and learning new tools
• Problem-solving skills with attention to detail

This is an excellent opportunity for someone who thrives in a service-oriented environment and enjoys being the bridge between customers and business solutions.

Pay Range: $17.68 - $23.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

By choice, we don't simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.