Senior Officer, Personal Banking Ops

Job Title

Perform back office tasks such as account maintenance/account opening for Retail, ELITE & GPB (Islamic & Conventional) segment & SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation & WAH Centre Leadership.

To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services. Possessing a strong team spirit and motivation environment.

Responsibilities

Ensure self-punctuality and disciplines.

Ensure adherence of policies and procedures.

Attend and participate in all training programs and development opportunities provided by the bank/FAB Business School.

Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level.

Establish efficient communications with internal and external related departments.

Review/validate documents received from branches/Sales and the documents before any action taken within the agreed TAT.

Update the status and reason for rejection if any by email OR Workflow system.

Accept any additional work/support required to other process in the department assigned by the Management to achieve common goals.

Stay abreast with any new regulations/obligations by the Central Bank of UAE.

Resolve customer complaints by providing better solutions and following up to ensure resolution to seek customer satisfaction and services.

Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation, and support.

Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received.

Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors.

Qualifications

High School / Diploma Candidate without experience will also be considered.

Problem Solving, Listening, Resolving Conflict, Multi-tasking.

Excellent communication skills in English &/or Arabic.

Team player.

Good knowledge in MS. Word, Excel, and Power point

About Us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.

Job Info

Job Identification: 110

Job Category: Officer - Operations

Posting Date: 11/13/2025, 11:21 AM

Job Schedule: Full time

Locations: One FAB Tower, Abu Dhabi, AE