Associate, End User Services - Quality

Job Title: Specialist - IT Service Operations

Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the 'Voice of the end user' by delivering an exceptional end user experience and maintain a customer-first approach by ensuring minimal downtime and maximum usability.

Technical Responsibilities:

• System Maintenance & Troubleshooting – Diagnose and fix hardware, software, and network issues.
• System Installation & Configuration – Set up computers.
• Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
• Keep up with the latest technology to provide efficient solutions.

Customer Care Responsibilities:

• Assist users with IT problems to ensure minimal downtime.
• Explain possible solutions and involve customers in decision-making when appropriate.
• User Training & Education – Teach employees how to use new software or devices effectively.
• Clear Communication – Explain technical issues in simple terms to non-technical users.
• Customer Feedback Handling – Gather and respond to user feedback to improve IT services.

Collaboration & Continuous Improvement:

• Research & Development – Stay updated with new technology trends and best practices.
• IT Policy Implementation – Ensure compliance with company policies and IT standards.

Requirements:

• Unemployed UAEN.
• Bachelor or Diploma degree in any tech or IT related field.
• Excellent English/Arabic speaking skills.

Join First Abu Dhabi Bank (FAB) and be part of a journey to shape the future of banking.