Service Planner

Service Planner

Join Finning's Service Operations team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers opportunities to apply project management and technical expertise in a dynamic environment. It also includes a collaborative team culture with strong leadership support, career progression and professional development opportunities, and a competitive wage and comprehensive benefits package.

As a Service Planner, you'll develop repair scopes, create accurate quotes, and coordinate with service teams to ensure timely, high-quality delivery. This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes.

Manage intake, scope development, quoting, and communication throughout the repair lifecycle.

Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.

Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.

Collaborate with service supervisors and technicians to ensure scope alignment and track progress.

Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.

Identify lessons learned and improvement opportunities, applying project management best practices.

Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.

Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.

Prepare and manage repair scopes and quotes.

Participate in pre/mid/post job meetings with service teams.

Monitor timelines, deliverables, and financial performance of service jobs.

Collaborate across Finning's regional network for component movement and scope validation.

Complete documentation for service requests and work order transitions.

2+ years of experience in technical service, parts, warranty, or repair (CAT engines preferred).

Strong customer relationship management skills and ability to manage complex interactions.

Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes.

Project management experience; PMP or Blue Seal certification is an asset.

Financial acumen for estimating accuracy and job profitability.

Proficiency in Microsoft Office, Salesforce, and relevant software platforms.

This position is based out of our Red Deer location. Permanent, full-time role. Monday–Friday, 5x2 schedule.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.